IN BRIEF
Within 14 days of receiving the goods, you have the option to declare the cancellation without providing any reasons. You can use the form on this page and submit the cancellation directly online to us. You can also send us the cancellation via email to team@konkrua.com mitteilen.
Used goods are excluded from the right of withdrawal. We will cover the return shipping costs on the condition that the return label provided by us is used for the return. Please note our consequences of withdrawal.
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Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
Right of Withdrawal
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a whole;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last item, provided that you have ordered multiple items as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided that you have ordered a product that is delivered in multiple partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (KONKRUA GmbH & Co.KG, Albert-Einstein-Straße 2, 70806 Kornwestheim, Phone number: +49 176 13421540, Email address: team@konkrua.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can do this Widerrufsformular or fill out and submit another clear declaration electronically on our website (www.konkrua.com). If you make use of this option, we will promptly send you a confirmation of the receipt of such a cancellation (e.g. by email).
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of Withdrawal
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day we receive your notice of revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.
You must return the goods immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract, to us or to KONKRUA GmbH & Co.KG Albert-Einstein-Str. 2 70806 Kornwestheim. The deadline is met if you send the goods before the 14-day period has expired.
We cover the costs of returning the goods.
You are only liable for any potential loss in value of the goods if this loss in value is attributable to handling them in a manner that is not necessary for checking their nature, characteristics, and functioning.
Exclusion or termination reasons
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines, or illustrated publications, with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; - for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- End of the cancellation policy -
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HERE TO DECLARE ONLINE CANCELLATION
Here you can withdraw from your order within 14 days without giving any reasons.
(If you want to revoke the contract, please fill out this form Fill it out and send it back.)
- To KONKRUA GmbH & Co.KG, Albert-Einstein-Straße 2, 70806 Kornwestheim, Email address: team@konkrua.com :
- I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper) - Date
(*) Cross out what does not apply.